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Promises and Guarantees Lawyers Can Make


I have to post the most recent testimonial the office received about the work of Attorney Matthew Loesch, who handles the firm's domestic and criminal law cases. When a client goes out of their way to write a detailed positive and enlightening testimonial of their experience, it proves that lawyers are a necessary element to achieving justice.

Rules prevent us from promising or guaranteeing present and future clients any specific results. These rules are designed to prevent lawyers from advertising fantastic results while implying that the same fantastic result will happen in every case to lure in new clients. We are not allowed to say, "We get millions of dollars for our clients" or "We've had verdicts of such-and-such amounts (and imply that such amounts are typical results)". If lawyers were allowed to say things like this, potential clients may logically assume they would get "millions of dollars".

Even if these rules didn't exist, it would be unfair for us to accurately attempt to predict a positive outcome in every case. Each case is different and has its own set of separate and distinct facts. All we can do is present options and explain risks. When a client asks us "what will happen?" we use the word "depends" a lot. The reason being is that nothing is black and white or cut and dry when it comes to most legal disputes. There is a big difference between an "educated prediction" and a flat-out guarantee.

While we sometimes get callers who say, "I have a slam dunk case worth such-and-such amount of money" or "I guarantee I will win my case." We, lawyers, do not (or shouldn't) deal in absolutes. For example, for those accused of a felony and have been indicted - - the mere presence of an indictment suggests that the State feels they have something that will allow them to win. In personal injury cases in Ohio and Kentucky, there are laws and insurance company procedures that sometimes automatically place an injured victim in a place of disadvantage. Simply put, people call lawyers because there is a dispute - - and with dispute, comes the risk of losing.

That brings me back to what we are allowed to tell potential clients and clients. While we are not permitted to promise a specific result, the rules do not prohibit us from simply saying that we will do our best and that we will strive to always treat our clients like people. That is a promise and a guarantee with our office. We feel that this promise, though not guaranteeing a specific outcome, transcends into our results.

This most recent account from a client of Attorney Matthew Loesch highlights the promises we can make:

"Without the Law Office of Jeremy M. Burnside, LLC, I wouldn't have even known where to start. The Burnside Brankamp Law firm was patient, kind, understanding, and professional throughout the entire process.

Attorney Matthew Loesch fought for not only what I wanted, but what my family needed. A voice. Mr. Loesch is nothing short of a godsend. He cares for his clients and to a mother (me), that means everything. I have already recommended this law firm to everyone and everyone I talked to. I have also hired them again on a separate issue since my first experience with them was a success!”

- Due to the circumstances of her very complex and important case, we cannot reveal this individual’s name. On our Facebook page, we do give names of many clients (not full), when listing names does not jeopardize any potential future proceedings (and obviously with their permission).

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