Behind the Scenes Part III: What really happens at the initial client meeting Mar 30

I am not permitted to take intake notes from the potential client. My staff has prohibited it. After all, they are the ones who ...

Behind the Scenes Part II: What really happens at the initial client meeting Mar 23

Welcome. Like the over 100-year-old sign says when you come through our front door, “Welcome”. When you come in and realize that ...

Behind the Scenes Part I: What really happens at the initial client meeting Mar 16

It’s nearing the end of winter. The roads are getting better and that somehow signals to some drivers that they can be careless ...